A small team where every seat matters.

About the role

Pallet Solutions runs managed pallet programs for multi-site retail and distribution customers. We coordinate a national network of pallet yards - sourcing, purchase orders, deliveries, core pickups, and the reporting that keeps the whole program audit-defensible.

As our first Network Operations Coordinator, you own the operational integrity of those programs: clean data, reliable coordination, and catching the small issues before they become problems for a customer or eat into margin. This is a high-ownership seat in a lean operation. You will not be one cog in a large ops team - you run the playbook across customer programs and have direct line of sight into how the business actually works.

What you'll do

• Create, track, confirm, and close purchase orders across the vendor network for multi-site customer programs.
• Coordinate deliveries, core pickups, BOLs, PODs, and disputes - keep every order moving and documented.
• Maintain high-integrity data across our tools (spreadsheets, OMS, vendor systems): volumes, costs, vendor performance, program status. Reconcile and flag issues every week.
• Build accurate monthly customer reporting - volume processed, recycling and diversion rates, on-time and service metrics.
• Be the day-to-day point of contact for assigned vendors: capacity checks, pricing updates, delivery coordination, issue resolution.
• Spot and escalate anomalies early - a cost that's off versus history or quote, an odd volume swing, a count that doesn't reconcile to the invoice - before it reaches a customer or erodes a margin.
• Support invoice reconciliation, billing accuracy, vendor onboarding, and process documentation as programs grow.

What we're looking for

• You already work with AI. You use LLMs (Claude, ChatGPT, or similar) in your real day - to draft, summarize, dig through data, and pressure-test your own thinking - and you have the judgment to know when the answer is right and when it isn't. We run lean on purpose, and AI is how one person covers ground that used to take a team. This is the core of the role, not a bonus.
• You treat AI output the way you'd treat a vendor's number: useful, but verified before it goes anywhere. The tool speeds you up; your judgment is still what's on the line.
• Strong with spreadsheets - Excel and Google Sheets, pivot tables, lookups, data validation. This is still how you reconcile and catch problems, and increasingly how you point AI at the data and check what comes back.
• Exceptional attention to detail and a track record of catching issues other people miss.
• Clear, professional written and verbal communication for vendor emails, calls, and internal updates.
• Self-directed ownership - you hit deadlines, juggle multiple threads, and bring solutions, not just problems. This is remote and lean; nobody is looking over your shoulder.
• Good judgment on when to resolve something yourself and when to escalate.
• Nice to have, not required: logistics, procurement, supply chain coordination, or vendor management experience; familiarity with Airtable or Supabase. We can teach you pallets and our network - we're hiring for the judgment and the way you think and work.

Compensation

Base salary plus profit sharing - when the programs you run perform, you share in the upside. The profit share is tied to the things you actually control: billing accuracy, on-time coordination, and catching the discrepancies that protect program margins. We define those targets together in your first 30-60 days so the upside is clear and fair. Base range: $55,000-$65,000 depending on experience, plus profit sharing.

About the role

Pallet Solutions sells managed pallet programs to companies that run 5, 20, or 200+ facilities - and most of them have never thought hard about pallets. For a long time the people who run these programs have had two options: run a national RFP, or keep working with the local vendors they already know. Your job is to show them there is a third. Most of them are not looking for anything polished or clever - they are busy, and pallets sit near the bottom of the list - so the real work is meeting them where they are and making that third option easy to see.

Here is the part worth sitting with: this is not really about selling pallets. It is - but it is not. What you are actually doing is earning a few minutes of trust from someone who has no reason to give it, and giving them a reason to rethink something they have never questioned. You will do this alongside me, not from a script. I will show you what has worked for me - the angles, the openers, the offers that got replies - but a good part of this you will build yourself, because the way that lands for you may not be the way that landed for me.

Commission is uncapped and the math is favorable - one national account can be worth more than your base. And the approach you will learn is built on giving people something genuinely useful before you ever ask for anything back.

This seat sits in Partner Development, reporting to the VP of Partner Development. Business Development Representative is the market title - internally you'll carry Partner Development Representative.

Your first 90 days

The CRM has hundreds of prospects in it and, honestly, it needs a cleanup - that is job one, and it is how you will learn who we go after and why. From there you build your own rhythm. There is no territory carved up and waiting; you find the people, you decide the approach, and what comes back from the market shapes the playbook. I will hand you everything that worked for me and be straight about what you will have to figure out on your own. You are not inheriting a finished process. You are the person who makes this one real.

Responsibilities

• Run one-at-a-time outbound to a prospect list you help build - email and LinkedIn, personal, never mass sequences.
• Book and prep discovery calls, sit in on them with me, and learn the framework.
• Follow up with value every time - a new insight, a solved friction point, an improved deliverable. Never "just checking in".
• Keep clean pipeline records: every touch logged, every next step dated.
• Work the response data with AI where it helps - what angles and subject lines actually get replies - and adjust.
• Grow into owning smaller accounts end to end as you prove the motion.

Requirements

• 1-3 years in outbound sales, SDR/BDR work, or a customer-facing role where you had to earn attention cold.
• Writing that sounds like a person. Most B2B outreach is deleted unread; yours has to not be.
• AI fluency - you use it to research, draft, and analyze, and you edit what it gives you instead of sending it raw.
• Resilient without being pushy. This category runs on trust; burn a prospect and they remember for years.
• Organized enough that nothing falls through - follow-ups happen when you said they would.
• No pallet or logistics experience required. Curiosity about how physical businesses actually run is worth more than industry background.