Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Pallet Solutions LLC ("Pallet Solutions," "we," "us," or "our"). They govern your access to and use of the Pallet Solutions website, price requests, the yard bid list, our published market intelligence, and any related services we provide (together, the "Service").

By accessing or using the Service, sending a price request, or joining the yard bid list, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you agree to these Terms for that business, and you represent that you are authorized to do so.

The Service is intended for business use. It is not directed to consumers or to children.

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service for a business, you represent that you are authorized to act for that business.

"Price request" means a request you send us for a delivered price on pallets, or for a price on pallets you have to sell or remove.

"Yard bid list" means the list of pallet yards that have asked to receive jobs from us to bid on. "Yard map" means the map of pallet yards we publish, compiled from public business records.

"PSCI™" or "Pallet Solutions Cost Index™" means our published cost-input reference index. "Tuesday Read" means our free weekly market email. "Forecasts" means any forward-looking projection we publish.

"Content" means any text, data, figures, indices, forecasts, maps, and other material made available through the Service. "Your Content" means the information you submit to us through the Service.

You are responsible for the information you provide. Keep your contact information accurate and current.

A price request is free and does not commit you to buy anything. A price we send you is good through the date stated with it.

Joining the yard bid list is free. A yard bids its own number on the jobs we send it, and being on the list does not guarantee any work.

The yard map is compiled from public business records and other public sources. We do not independently verify all of it, we do not endorse any yard on it, and we make no representation that it is accurate, complete, or current.

Orders you place with us, and any program we run for you, are quoted per request. They are governed by the terms on the order or by a separate written agreement between you and Pallet Solutions, not by these Terms. If there is any conflict between those terms and these Terms with respect to an order or program, those terms control. These Terms continue to govern your use of the website, price requests, the yard bid list, and our published intelligence.

We may change the Service, its features, or these Terms. When these Terms change, the date at the top of this page changes with them. Continuing to use the Service after that date means you accept the change.

PSCI™, the Tuesday Read, our Forecasts, and corridor events are market information published for your own evaluation. They are NOT financial, investment, legal, procurement, or business advice, and they do not create any advisory, fiduciary, or professional relationship.

Our Content is built in part from public and federal data sources and, in the case of Forecasts, from statistical and AI models. It carries inherent uncertainty, may contain errors or omissions, and may become outdated. We do not guarantee any result, figure, forecast, saving, or outcome.

You are responsible for independently verifying any information before relying on it, and for any decision you make. To the maximum extent permitted by law, you assume all risk of reliance on the Content, and you waive claims against us based on your reliance on it.

You retain ownership of Your Content. You grant Pallet Solutions a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, reproduce, display, distribute, adapt, and create derivative works from Your Content in order to operate, provide, promote, and improve the Service and related surfaces. This license lasts while you use the Service; after that, we may retain and continue to use archival and aggregated or de-identified copies as described below.

Aggregated and de-identified data. We may collect, generate, combine, aggregate, anonymize, de-identify, and analyze data relating to the Service - including usage data, price request and bid data, and market and transaction data - and we may use, retain, publish, license, and otherwise commercialize that aggregated or de-identified data for any lawful purpose. This includes operating and improving the Service and developing, validating, and publishing PSCI™, our other indices, Forecasts, methodology, benchmarks, reports, and current or future data products. Aggregated and de-identified data does not identify you, and we own all such data and all derivatives of it.

Feedback. If you send us ideas, suggestions, or feedback, we may use them for any purpose without obligation or compensation to you, and you grant us a perpetual, irrevocable, royalty-free license to do so.

Our intellectual property. We own the Service, including PSCI™ and its methodology, our indices and Forecasts, the website, software, design, and databases, and the Pallet Solutions names, logos, and marks. Except for the limited rights to use the Service stated in these Terms, nothing here transfers any of our intellectual property to you. PSCI™ and Pallet Solutions Cost Index™ are trademarks of Pallet Solutions LLC.

Use the Service lawfully and in good faith. You agree not to: scrape, crawl, bulk-download, or use automated means to access or collect the Service or its data without our prior written consent; use the Content to build, train, or improve a competing index, dataset, model, or product; copy, resell, or redistribute the Content except as expressly permitted; reverse engineer or attempt to derive source code; interfere with, overload, or disrupt the Service or its security; misrepresent your identity or affiliation; or submit information that is false, misleading, infringing, defamatory, or unlawful.

You agree to keep the information you give us accurate and current. We may investigate suspected violations and may suspend or terminate access for conduct that violates these Terms or harms the Service or others.

If you believe Content on the Service infringes your intellectual property rights, contact us at info@palletsolutionsusa.com with enough detail to identify the material, your rights, and your contact information, and we will review and respond as appropriate. We may remove material and may terminate access for repeat infringers.

If you believe the yard map shows inaccurate, misleading, or otherwise improper information about a yard, contact us at info@palletsolutionsusa.com with the yard name and location and a description of the issue. We review reports in good faith and may correct or remove the record, but we are not obligated to do so and we are not responsible for content provided by others.

The Service relies on third-party providers, and includes data from third-party and public sources and links to third-party sites. We are not responsible for third-party services, their content, or their availability, and your use of them is at your own risk.

We may suspend or terminate your access to all or part of the Service, with or without notice, if you breach these Terms, use the Service unlawfully or in a way that harms the Service or others, or where we reasonably need to in order to protect the Service. We may also discontinue features.

On termination, your right to use the Service ends, and a yard may be removed from the yard bid list. You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service, or any figure, index, forecast, map, or yard record on it, is accurate, complete, current, error-free, secure, or uninterrupted. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PALLET SOLUTIONS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS CAPPED AT THE AMOUNT YOU PAID TO PALLET SOLUTIONS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud, gross negligence, or willful misconduct. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You will defend, indemnify, and hold harmless Pallet Solutions and its owners, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to Your Content, your use of the Service, your violation of these Terms, or your violation of any law or any third-party right.

You represent and warrant that the information you provide is accurate and not misleading, that you have the rights necessary to provide Your Content and to grant the licenses in these Terms, and that Your Content does not infringe, defame, or violate the rights of any third party or any law.

PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO PARTICIPATE IN A CLASS ACTION.

Except for the exceptions below, you and Pallet Solutions agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association under its applicable rules, before a single arbitrator. The arbitration will take place in Delaware or, at either party's election, by remote means. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. To the maximum extent permitted by law, you and Pallet Solutions agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or to enforce payment obligations.

Draft note: the arbitration provider, rules, seat, and the enforceability of this section and the class-action waiver are to be confirmed with counsel before these Terms are finalized.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the Federal Arbitration Act governs the arbitration section. Subject to the arbitration section, the state and federal courts located in Delaware will have exclusive jurisdiction over any Dispute not subject to arbitration.

Draft note: governing law and venue to be confirmed with counsel; Pallet Solutions is headquartered in Seaford, Delaware.

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, outages, failures of third-party services or networks, labor disruptions, or government actions.

We may assign these Terms or our rights and obligations under them, including in connection with a merger, acquisition, financing, or sale of assets. You may not assign these Terms without our prior written consent. These Terms bind permitted successors and assigns.

We may provide notices to you by email to the address you gave us, or by posting on the Service; such notices are considered received when sent or posted. Keep your contact information current. You must send notices to us at info@palletsolutionsusa.com.

If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary, and the rest of these Terms will remain in full force and effect.

These Terms, together with our Privacy Policy, are the entire agreement between you and Pallet Solutions regarding the Service, and they supersede any prior or contemporaneous understandings. The Orders and programs section above governs how these Terms interact with any separate order or program agreement.

Our failure to enforce any provision is not a waiver of our right to do so later. Any waiver must be in writing to be effective.

Our Privacy Policy explains how we handle information and is incorporated into these Terms by reference. By using the Service, you also agree to the Privacy Policy.

The sections on data rights, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions that by their nature should survive, will survive termination of these Terms.

Questions about these terms: info@palletsolutionsusa.com.